Email and texting work well, though the keyboard is kind of cramped and takes a while to get used to. The included features are pretty cool, like an OCR scanner that can read (some) text from a phone-snapped picture, and the option for the phone to actually tell you out loud who is calling. I also like the video capability - though grainy, you can fit lots and lots of video if you have a mini-SD card. I also like that the syncing software (Ovi Suite) downloads everything, even text messages (except for the Notes, because I don't have Outlook).
Bad: Call reception is poor, perhaps the worst I have had on any phone. Refused calls and dropped calls are common. It also freezes up far too often. (Mind you, I ordered a replacement phone as well as a replacement SIM card, and these issues showed little if any improvement.) I am also annoyed that the Nokia Ovi Suite software is not compatible any other operating system but Windows.
Design, Value for money, Features, Usability
Battery, Screen, Sound, Reception, Keypad, Reliability, Camera, Responsiveness, Apps