Visit our Business Solutions website >>

FrancisFrancis! X1

alaTest has collected and analyzed 155 reviews of FrancisFrancis! X1. The average rating for this product is 3.5/5, compared to an average rating of 4.1/5 for other Coffee & Espresso Makers for all reviews. People really like the performance and reliability. The durability and usability also get good feedback, whereas there are some critical views about the capacity and size. The noise and maintenance get mixed opinions.

design, usability, durability, reliability, performance

price, size, capacity

We analyzed user and expert ratings, product age and more factors. Compared to other Coffee & Espresso Makers the FrancisFrancis! X1 is awarded an overall alaScore™ of 80/100 = Very good quality.

Review analysis

(Based on 155 reviews)

Expert Reviews  

User Reviews  

Showing 92 review(s)

Expert Reviews User Reviews


Below is a list of reviews for this or similar products. If you think this grouping is wrong please click here to flag.
Read more on our FAQ’s page.
Showing 1 - 28 of 92 Show Reviews: in English | in other languages (63)

Consumer review by: ( review summary for FrancisFrancis! X1


alaTest has collected and analyzed 18 user reviews of FrancisFrancis! X1 from The average user rating for this product is 3.6/5, compared to an average user rating of 4.3/5 for other Coffee & Espresso Makers on People are impressed by the performance. The durability is also mentioned favorably, but there are some critical opinions about the maintenance and reliability. Views about the size and noise are different.

design, durability, performance

usability, reliability, maintenance

72% of the reviews on give this product a positive rating.

This summary is based on the products: Francis Francis for Illy X1 Ground Coffee Machine, RedFrancis Francis for Illy X1 Ground Coffee Machine, Red

Apr, 2017

Expert review by: 3LUXE (



You might not have heard of the Francis Francis! X1 espresso machine but we bet that you've seen one. That's because this "Best Of" pick is the most photographed espresso machine in the world, including being seen on hit comedies like "Will and Grace."...

Mar, 2007

Expert review by: Insider Staff (

Francis Francis! X1 review


A coffee machine that looks like a coffee machine should - no fancy stuff here - and pumps out its brews in double-quick fashion.

There's no hint of middle-of-the-road blandness here. You can put your own coffee blends through it rather than having to use pods, the looks are pure Italian overkill and there's an 18 bar pump for cream-crowned, viscous espresso. The flavours aren't...

You won't be able to use anything other than a smallish cappuccino cup under the low-slung nozzle. Despite being a fair bit more expensive than most Brits will stomach for a coffee maker, competition is fierce in this price-range, with big hitters such...

Feb, 2009

Consumer review by: Chrisss (

not quite worth the nice pretty color.


nice to look at

Price, availability

Mar, 2007

Consumer review by: Richard Bluestein (

Get it it you‘re in love with the design.


Worthwhile to those who have lots of patience and are very style conscious. Otherwise, a waste of money. I just love the way the stainless steel model looks on my counter. I have the newer version with the correct voltage... real pressure is 8 bar, per...

Looks beautiful. Makes great espresso once you know the machine extremely well. Accepts pods or ground coffee. Froths very well

No solenoid valve so repeat shots can be messy. Not user friendly for ground coffee... requires lots of practice

Jan, 2010

Consumer review by: J J (

Looks nice outside, cheap parts inside, machine-specific parts are not available. All beauty, with no brawn.


This review is based on a machine that died after three and a half years of use, and has been sitting in my garage, for the last three years. Although it's a totally different machine, for comparison purposes I'll be comparing the X1 to my Saeco...

Pretty, Exterior is of good materials, Exterior is durable, Convenience of pods, easy to open up and repair for do it yourselfer

Internals have a lot of plastic fittings, aluminum boiler (has been upgraded in newer models), repair service is horrible, nonexistence of replacement parts (have to send in for repair)

Nov, 2009

Consumer review by: sheree56 (

Servicing your francis francis X1 machine


Within the first 6-9 months, my thermostat stopped working.  Within the next year or so, an electrical problem arose.  The machine's "on" lights were flickering and the machine wasn't even on.  It was overheating (extremely overheating while not even...

It looks nice.  It makes a great gift

Way too expensive.  Extremely poor customer service, both from Empire Fulfillment and

Mar, 2009

Consumer review by: Peter Harraway (

Twin the Francis with a Rancilio Rocky and you won't be disappointed - escape pod constraints!


My venerable Gaggia Tebe finally expired after about 6 years of consistent service. Wanted a change, and the Francis X1 was an attractive option. Whilst pods produced consistent crema, I like to use beans from my favourite suppliers in London (e.g....

Solidly built with a good standard of finish. Looks gorgeous, but also works well, provided you experiment with grinds etc and invest in a decent grinder. Fast heat-up (approx 4 minutes), but delivers best results when it has thoroughly warmed up -...

Polished stainless steel looks superb, but catches any stray water marks, which takes some rubbing to clean off! Steamer wand a bit awkward for large milk jugs. Removing the water tank to fill is fiddly - would be better if it could be filled in situ...

Sep, 2008

Consumer review by: Jay Johnson (

If you need parts, get ready to ship your machine. Using the steamer: for 12oz of milk to go from 40* to 160* takes over 3 min. FF customer service


Well, I'm on my second machine. After 3 - 4 years, the first one started to blast hot water and coffee grinds out of the group assembly (changed the gasket an no luck). Sur La Table was a dream to work with. They instantly exchanged the machine for...

Pretty and it has a small footprint

Inconsistant shots. Steamer is a bad joke. Parts are not sold, you must ship the machine

Jul, 2008

Consumer review by: dfelfoldi (

Espresso with style


Admit it, you are thinking about this espresso machine because it is beautiful. And it is, indeed. The colors are striking, the form attractive, but it also makes a darn good espresso.

easy to use, makes a great espresso, steam wand a great plus


Apr, 2008

Consumer review by: dfelfoldi (

Espresso with style


Admit it, you are thinking about this espresso machine because it is beautiful. And it is, indeed. The colors are striking, the form attractive, but it also makes a darn good espresso. The appliances can use both pods and regular grounds. The ...

easy to use, makes a great espresso, steam wand a great plus


Apr, 2008

Product Specifications

The X1 Trio Espresso machine consistently brews excellent coffee, regardless of the user's experience and ability. The X1Trio machine uses pods only. The machine was designed by Luca Trazzi. The Body is made of steel. The finish is a baked-on powder coat epoxy. The 18 bar pump ensures enough pressure for the perfect extraction. The Trio head allows for a short, medium or long espresso using the same handle. Like the other Francis Francis! machines, the boiler is brass, the brewing head is chrome-plated brass, and the dual electronic thermostats control the coffee temperature and steam temperature. Easily identifiable symbols, lights and sounds makes this machine user friendly.


Cappuccino making: Yes
Espresso making: Yes
Latte macchiato making: Yes
Lungo making: Yes
Ristretto making: Yes