ThinkCentre A60

IBM Tivoli Remote Control is an industry-leading enterprise-scale remote control solution. Scalable to enterprise desktops and server environments that number in the tens of thousands, Remote Control gives IT quick, secure and reliable control over the critical resources they manage. IBM Tivoli Remote Control solves the dual problem of enabling corporate IT to ensure productive use of computing resources while minimizing support costs.IBM Tivoli Remote Control is vital to enabling desktop support call centers to achieve the following critical goals: effectively support thousands of desktop users; improve first call success rates, reducing escalation to second level support; reduce the need to dispatch technicians for expensive and time-consuming on-site visits; reduce precious minutes off of average call times; reduce repeat calls by educating end users while resolving problems; improve productivity by quickly repairing employee workstations and desktops; extend the reach of enterprise management by controlling resources through firewalls.