Visit our Business Solutions website >>

Jabra BT 5020

alaTest has collected and analyzed 212 reviews from magazines and websites. People really like the value for money and design. The portability and sound are also appreciated, but many are negative about the reliability.

comfort, sound, portability, design, value for money


We analyzed user and expert ratings, product age and more factors. Compared to other Headsets the Jabra BT 5020 is awarded an overall alaScore™ of 72/100 = Good quality.

Review analysis

(Based on 212 reviews)

Expert Reviews  

User Reviews  

Showing 33 review(s)

Expert Reviews User Reviews
Showing 1 - 10 of 33 Show Reviews: in English | in other languages (12)

Expert review by:

Jabra BT5020 (Review)


The Jabra BT5020 is arguably one of the best headsets on the market, offering a powerful set of features and remaining at a low price. Other than it's ability to connect to two devices at once, the headset also boasts a whooping 10 hours of talk time...

Consumer review by:

Jabra Jabra BT5020 Wireless Earset


Consumer reports reviewed this model as their best bluetooth headset. I agree for the most part, but haven't used other headsets to make my own comparison. Make sure you can get it comfortable on your ear. It caused some discomfort on the top of my ear...

My callers can all hear me well with the product

Can't hear all callers well, likely problem is on other side of call, around the ear style caused discomfort to top of my ear

Consumer review by:

Great headset for a truck driver.


I think I have found a new favorite (since my other one was discontinued). The looks aren't for everyone, but it stays on my ear, the battery and sound quality are always there when I need them. I can wear it for hours without too much discomfort. I am...

Close to the ear, not easily brushed off (like the BT8040). Fantastic noise reduction. Supreieor battery life and range even though it's thinner than the old BT250 (which 'til now was my favorite)

The hard plastic doesn't flex as much as the BT250 and creates some pressure points. The earbuds are more comfortable, but crackle with movement. Though you can use the headset without them, it isn't loud enough to be heard over engine noise

Consumer review by:

One of the better headsets I have owned


Great bluetooth headset....I would recommend this to any person looking for an around the ear headset. This is one of the best bluetooth headsets I have tried and I am very satisfied with it. I like the look, and also I don;t really see anybody else...

Very Comfortable fit (came with 2 ear gel pieces) ; Gets loud ; Vibrates ; Sleek, discreet look ; Lightweight ; Can wear it on either ear ; Has multi-point (although I can't seem to get it working) ; Great battery Life ; Comes with a car charger ; No...

Difficult to pair ; The auto-pairing didn't work right when i first got it, but it's fine now ; Can annoy ear after about an hour of wear, but i just turn the ear piece around on the headset so that it isn't in my ear canal ; No dual mic technology

Consumer review by:

Jabra Jabra BT5020 Wireless Earset


I've tried a number of wired and bluetooth headsets and like this one a lot better than any others. I can wear it for several hours without any ear pain or discomfort. Ladies can likely pretty much cover it with their hair. My friends report that the...

Good battery life, extremely comfortable, and a nice "non-bling" look

Takes a little getting used to the buttons on it

Consumer review by:

Very nice headset


I am very pleased with this headset. I have been using it for almost a year. First tried it with a samsung a920 - could only get about 2 feet from phone. Upgraded phone to Katana DLX - can actually get almost 50 feet from phone. I wear the headset...

Very comfortable, Max volume is loud, usb charger

Distance from phone varies by phone model - some alot better than others

Consumer review by:



LOVE this thing! It's easy to adjust, pair, answer, can be switched from ear to ear and is so comfortable I often forget I'm wearing it. (Nearly got in the shower the other day with it on.) Plus which it's unobtrusive and stylish. Have had several...

Light weight, easy to pair, very comfortable

Cannot mute beep

Consumer review by:

Jabra Jabra BT5020 Wireless Earset


I can leave this on and stick it in my purse, and it will last 2-3 days on standby without charging, when I have used it about 15-20 minutes per day. Using it so briefly, I would expect it to last longer. It is quite light and somewhat comfortable, yet...

Clear, plenty loud, secure, light

very short battery life, sometimes irritates the top rear of my ear, gel piece falls off

Consumer review by:

Jabra Jabra BT5020 Wireless Earset


This headset is light and fits well even wearing glasses. The sound quality is great and talk-time is equally good. The only gripe I have is the ear-piece tips seem pretty pointless because they come off too easily. Works well with two different paired...

Lightweight, Comfortable fit even when wearing glasses, Long talk and standby times. Good sound quality

Earpiece tips are flimsy, comes off too easily. Non-standard USB plug used for charging headset

Consumer review by:

Jabra Jabra BT5020 Wireless Earset


This could be a great product if they would incorporate the jawbone microphone technology into this "in the ear" style of bluetooth headset - then we'd have it all. It's not rocket science!

Good volume for someone whose hearing isn't what it used to be

Rubber earpiece cover that fits in your ear doesn't stay on - it frequently falls off and is easy to lose.People ask me if I'm in a tunnel when I have them on the phone

Product Specifications

The Jabra BT 5020 is styled for people who appreciate a discreet state-of-the-art Bluetooth headset. It's small, light and really comfortable - it can be worn on either ear thanks to the rotating earpiece. Sound quality and operation have been improved, making the headset easy to use wherever you are. The Jabra BT 5020 is MultiPoint, enabling connection to for instance both your private and professional mobile phone.

Audio Input

Microphone Form Factor:Built-in

Audio Output

Connectivity Technology:Wireless
Headphones Form Factor:Over-the-ear
Headphones Type:Monaural
Product Type:Headphone
Sound Output Mode:Mono
Wireless Technology:Bluetooth

Audio System

Recommended Use:Cellular phone

Dimensions & Weight



Packaged Quantity:1
Product Line:JABRA

Remote Control

Type: None