Computer showed severe freezing and shutdown problems early on, so I called Dell to try to fix it. Thus began a nightmare of long hold times, clueless customer service reps, multiple transfers and LOTS of my time spent filling out online forms and waiting for responses from Dell- all the while starting school with a laptop posessed by demons.
This is not the only problem I've had recently with Dell- I ordered a spare battery from Dell, received the wrong one, and spent over 40 minutes haggling with customer service and sales reps, then had to send four emails (each requiring me to fill out a lengthy and redundant form,) before finally getting the right battery and a return authorization for the wrong one they sent. They still haven’t credited my account, even though I first contacted them about the issue almost a month ago.
I also had the same problem trying to return a copy of Microsoft Office which they informed me would be over a week behind the rest of my order (which was already late by then.) Dell is exceptionally difficult to deal with, and has no concept for the value of their customers’ time. I will never buy anything from them again.
Short battery life, Heavy, Freezes up