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Gateway Jukebox DMP-X20

alaTest has collected and analyzed 97 reviews of Gateway Jukebox DMP-X20. The average rating for this product is 2.9/5, compared to an average rating of 3.9/5 for other MP3 Players for all reviews. People are impressed by the design and performance. The price and sound are also mentioned favorably, but some have doubts about the portability and reliability.

usability, sound, price, performance, design

reliability, portability

We analyzed user and expert ratings, product age and more factors. Compared to other MP3 Players the Gateway Jukebox DMP-X20 is awarded an overall alaScore™ of 75/100 = Good quality.

Review analysis

(Based on 97 reviews)

Expert Reviews  

User Reviews  

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Consumer review ( review summary for Gateway Jukebox DMP-X20


alaTest has collected and analyzed 69 user reviews of Gateway Jukebox DMP-X20 from The average user rating for this product is 2.8/5, compared to an average user rating of 3.8/5 for other MP3 Players on Comments about the price and design are overall positive. The performance and sound also get good views. The durability and portability get less positive reviews.

usability, sound, performance, design, price

reliability, portability, durability

49% of the reviews on give this product a positive rating.

This summary is based on the products: Gateway DMP-X20 20 GB Jukebox PlayerGateway DMP-X20 20 GB Jukebox Player

May, 2018

Expert review by (

Gateway DMP


Gateway has been in the music market for a while but offered only low-capacity flash memory players. The 20GB Gateway DMP-X20 Digital Music Jukebox marks the company's entry into the market for hard drive players, which have much greater storage...

Dec, 2003

Expert review by : Austin Vaughan (

on Wednesday, May 04 (2005) 12:00AM


For Christmas I had the oppurtunity to add another DAP to my collection. I was considering the iRiver iHP-120 most of all, but also the Creative Zen Xtra, the Rio Karma, and in the end, the Gateway DMP-X20. The Gateway model just went on sale this month (

Large, top-of-class LCD ; Drum-wheel scroller excellent for navigation and volume control ; iPod-like size is pocket-friendly ; FM radio with 12 presets ; Voice recording with built-in mic ; Quality accessories included (Case, In-line remote) ;...

Albums do not play in correct track order without using a playlist ; Maximum of 20 playlists ; Battery is not removeable or user-repalceable ; Playback time could be longer (12-16 hours on Rio, Creative, and iRiver players) ; Relatively heavy (7.7...

I went down to the local Gateway store to check it out. Only one display unit there, but they let me play with it. I loved the way it looked, and the screen and controls were top-notch. It was smaller than it looked from the pics on Gateway's site. I...

May, 2005

Consumer review (

Can't beat it for under $120


Nice looking , size, works flawlessly with Media player 10

Kinda bulky, no case came with it

Jul, 2005

Consumer review (

DMP - X20


Looks good. Nice features. Easy to use.

90 day warranty. Poor support. Broke after warranty ran out

Oct, 2004

Consumer review (

It locked up



read the review

Aug, 2004

Consumer review (

Great Idea needs lots of work


nice features and good size screen good menus

unstable software unit skips around and locks up often

Jan, 2004

Consumer review (

I love this Jukebox


Price, small size, easy to use, seems solidly built

none so far

Jan, 2004

Consumer review (

horrible, don't waste your money


good sound

everything else

Nov, 2005

Consumer review (

Sucks Like A Hoover


The only advantage to this unit is the price.

Cheap, highly breakable, horrible support, don't expect any help after the warranty expires.

Aug, 2005

Consumer review (

The worst product and company i have dealt with


can be used as a paper weight

For 200 u get a paperweight

Apr, 2005

Product Specifications

The Gateway's DMP-X20 lets you carry an entire collection of great music wherever you go. Its 20GB storage capacity is capable of holding 500 CDs or up to 5, 000 .mp3 or 8, 000 .wma songs. The new Gateway's Digital Music Jukebox is so thin and light it can be taken virtually anywhere (weighs only 7.7 ounces). And, while the size is small, the sound quality is big. The Gateway's DMP-X20 delivers a clean, crisp high-fidelity sound that will impress the most discerning music aficionado. The built-in FM tuner and digital voice recorder features add versatility to the Gateway's DMP-X20. The FM tuner offers 12 user selectable pre-sets, so music lovers can quickly tune into their favorite radio stations on the go. The built-in digital voice recorder is a handy tool for recording meetings, lectures or making personal reminders. It's so versatile, it can also be used to transport photos, presentations or any kind of electronic data. The lightning-fast USB 2.0 interface allows transfers as fast as a song per second so the jukebox can be loaded with music in about an hour. Transferring downloaded music from 3rd party services is a snap, since the Gateway Jukebox is compatible with existing Windows Media DRM. It also supports MP3 files, Windows Media Audio and Audible content, so it can be used to listen to spoken word files. The Gateway's Digital Jukebox is simple to use, yet has several innovative features. It boasts one of the largest displays in its class with an easy-to-read 2.5" display that stylishly presents MP3 and other data with an indigo blue backlight. The intuitive scroll navigation makes accessing and managing content quick and easy. Music content can be browsed by album, artist, genre, track or play-list so the music can play on where ever you go.

Audio Input


Audio Output

Headphones Form Factor:Over-the-ear

Audio System

Digital Player Functions:Radio / Voice recorder
Digital Player Type:Hard drive based
Functions (KB):Digital player / Digital voice recorder / Radio
Sound Output Mode:Stereo
Subcategory (KB):MP3 players (flash, CD, HDD)
Type:Digital player / radio


Run Time (Up To):10hour(s)

Cassette System

Type: None

CD System

Type: None

Digital Player (Recorder)

Supported Digital Audio Standards:Audible / MP3 / WAV / WMA

Digital Storage


Digital Storage Media

Type:Hard disk drive

Dimensions & Weight



Equalizer: Yes
Equalizer Band Qty:5 bands
Equalizer Type:Digital graphic


Packaged Quantity:1
Product Line:Gateway

MD System

Type: None


Color:Black / Chrome


Preset Station Qty:12
Tuner Bands:FM
Tuner Type:Digital

Remote Control

Type:Player remote control