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dell Ink f/ 962

alaTest has collected and analyzed 36 reviews from magazines and websites. People are impressed by the multifunction and build quality. The usability and performance are also mentioned favorably, whereas many are less positive about the reliability and size.

value for money, performance, usability, build quality, multifunction

print quality, noise, size, reliability

We analyzed user and expert ratings, product age and more factors. Compared to other Printers the dell Ink f/ 962 is awarded an overall alaScore™ of 72/100 = Good quality.

Review analysis

(Based on 36 reviews)

Expert Reviews  

User Reviews  

Showing 27 review(s)

Expert Reviews User Reviews
Showing 1 - 10 of 27 Show Reviews: in English | in other languages (10)

Expert review by:

Dell 962

 

Speedy black-and-white inkjet printing; decent-looking output; 50-sheet automatic document feeder; full fax; good ergonomic design; solid construction.

The color printer and photocopier are slow; non-Windows users need not apply; photos require ink-swapping.

The Dell 962 crams four multifunction features into a single speedy printer without too many compromises along the way--unless you crave fast photocopying.

Expert review by:

Dell Photo All-In-One Printer 962

 

Setting up the 11.9- by 19.6- by 16.5-inch (HWD) 962 is standard for an AIO with a USB 2.0 port and two print cartridges. The option to use a photo cartridge along with the tricolor cartridge for six-color printing helps justify the photo-printer...

Relatively fast performance. 50-sheet automatic document feeder. Built-in fax modem. Includes driver to fax files from the computer. Direct printing from cameras

Output quality is a touch below par for an ink jet, particularly for text

The Dell Photo All-In-One Printer 962 is faster than most ink jet AIOs in its price class, but its text quality is less than ideal. Welcome touches include a 50-sheet automatic document feeder, a built-in fax modem, drivers to fax from your PC, and...

Consumer review by:

High cost ink, pricey Staples is only retail source.

 

I find the whole concept of Dell trying to control sources of ink to be "big brother" -like. Didn't this get addressed when Kodak was barred from being the only folks who could develop their film from their initial camera offering?

OCR function seems pretty good, (when it does not turn on by itself, when you want a straight scan, which happens after drivers EASILY become corrupt!) Fax function good to have in an all-in-one, for my business

Flashes "cartridge Unsupported" at drop of a hat, with both NEW "Staples purchased" cartridges and refills from Cartridge World and Walgreens refill service; have to reload drivers pretty frequently; photo management software: I just old HP image ctr

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Consumer review by:

Buying ink will break you.

 

The all in one printer does not give you very many pages per ink cartrage. Average cost of black ink along with colored ink is $65.00

Not much good to say

Cannot get support unless you bought printer directly

Consumer review by:

A promising bundle of features that goes bad quickly

 

The 962 worked beautifully for the first few months I had it, but when it the time came around to replace the ink everything started rolling downhill. You have to order ink from Dell instead of being able to conveniently walk into a store for these...

Decent print speed and quality

Jams easily ; Scanner breaks down after less than 100 uses ; Print cartridges an incredible pain to replace

Consumer review by:

Stay well away from this one.

 

Poor customer service and a piece of junk printer. I will never buy another product from Dell.

It looks alright....I guess

It no longer works. I kept getting a "right cartridge incorrect" A new cartridge did not work. They refused to refund my money for the useless cartridge. They simply told me sorry, but your warranty has expired. It expired about a week earlier

Consumer review by:

Don't Buy this one!

 

This unit worked great until a year & the warranty were up. All of a sudden it quit scanning (which I never could get it to work again). The printer files are also now "missing" from my computer. Then the unit started blinking "right cartridge...

works great for the first year

quits working once warranty is up

Consumer review by:

Dont buy it

 

fellow geeks,

Long lasting black ink cartridge

Color printer cartridge cant be recognized

Consumer review by:

My Dell All In One Printer is a piece of junk!

 

I called Dell and they sent me a new cartridge.That took care of the message on the screen, although the cartridge was in the correct position and 3/4 full of ink. Now the message is gone since I got the new cartridge from them.... that is for about 15...

I don't see any pros to this printer. I am sorry

Noisy, Loud, Clunky, Prints 10 pages and give a "right cartridge incorrect" message

Consumer review by:

"My Dell All In One Printer is a piece of junk!"

 

I called Dell and they sent me a new cartridge.That took care of the message on the screen, although the cartridge was in the correct position and 3/4 full of ink. Now the message is gone since I got the new cartridge from them.... that is for about 15...

I don't see any pros to this printer. I am sorry.

Noisy, Loud, Clunky, Prints 10 pages and give a "right cartridge incorrect" message

Product Specifications

The 962 scrapbook bundle includes 1 x black, 2 x high capacity color ink cartridge (series 5), 1 x Scrapbook Factory Standard 4.0 and 1 x 4-in x 6-in Dell premium photo paper - 100 sheets. The high capacity black ink cartridge from Dell produces high-resolution printouts with crisp and sharp black text. It features microscopic ink-drop size for incredible clarity and detail. Moreover, it supports Dell's Ink Management System for low ink detection. The high capacity color ink cartridge from Dell produces high-resolution printouts with crisp and sharp color text. It features microscopic ink-drop size for incredible clarity and detail. Moreover, it supports Dell's Ink Management System for low ink detection. Art Explosion Scrapbook Factory Standard Version 4.0 lets you preserve precious memories to share with loved ones and future generations. It offers a collection of templates for scrapbooks and other keepsake projects, featuring beautiful graphics and photorealistic embellishments to capture the excitement of any occasion or event. It includes sophisticated drawing tools, gradients, transparency support, text effects and much more. Print all your prized photographs and digital creations with dazzling results on the Dell premium photo paper. Cherish your memories for years to come with brilliant, high-quality photos. It boasts of a smooth, high gloss coated surface that produces fully saturated colors, smooth skin tones and strong highlights.

Consumable

Cartridge Features:Dell Ink Management System
Color:Black / Color (cyan, magenta, yellow)
Consumable Type:Print cartridge / paper kit

Copying

Max Copying Speed B/W:20ppm
Max Copying Speed Color:15ppm

Dimensions & Weight

Depth:16.5in
Height:11.9in
Weight:24.9lbs
Width:19.6in

Document & Media Handling

Max Copy Size:8.5 in x 17 in/Legal (8.5 in x 14 in)
Standard Media Capacity:100sheets

Fax Machine

Max Transmission Speed:33.6Kbps
PC Faxing: Yes

General

Consumable Subcategory:Printing kits
Printer Consumable Class:Consumables and kits
Technology:Ink-jet

Header

Compatibility:PC
Manufacturer:Dell
Model:962/962 Scrapbook Bundle
Packaged Quantity:1
Product Line:Dell/Dell Photo All-in-One Printer

Miscellaneous

Category of Accessory:Printing media / Printing consumables
Microsoft Certification:Works with Windows Vista
Vista Certification:Works with Windows Vista

Office Machine

Copier Type:Digital
Fax Type:Plain paper
Functions:Copier / Fax / Printer / Scanner
Monthly Duty Cycle (max):5000impressions
Photo Multifunction:Photo printer
Printing Output Type:Color
Printing Technology:Ink-jet
Type:Fax / copier / printer / scanner

PC Connectivity

PC Connection:USB
PC Connection Availability: Yes

Printing

Max Printing Speed B/W:16ppm/20ppm
Max Printing Speed B/W (ppm):16ppm/20ppm
Max Printing Speed Color:15ppm/8ppm
Max Printing Speed Color (ppm):15ppm/8ppm
Max Resolution Color:4800 x 1200 dpi
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