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Microtek ScanMaker 9800XL Scanner

Microtek ScanMaker 9800XL Scanner
alaScore 75

31 reviews

Apr, 2014

alaTest has collected and analyzed 31 reviews from magazines and websites.

We analyzed user and expert ratings, product age and more factors. Compared to other Scanners the Microtek ScanMaker 9800XL Scanner is awarded an overall alaScore™ of 75/100 = Good quality.

Review analysis

(Based on 31 reviews)

Expert Reviews  

User Reviews  

Showing 1 - 10 of 19 Show Reviews: in English | in other languages (1)

Consumer review by:

Good service and image quality


Even though the other writers gave Microtek not really good comments. However, I think it really gives me a good impression on customer services. Besides, I have bought it for over 15 months, it really can present to good image quality and I am keeping...

perfect customer service

scanning speed is too slow

Consumer review by:



I bought this scanner about 13 months ago, we use it at most 5-6x a day which I think is very minimal useage. It's broken already and when I checked to see if others were having this problem they all said the same thing- the light fixture burns out...

it could scan xrays because of the back light

POOR PRODUCT and POOR customer service

Consumer review by:

Big mistake! Must read before buying!!!!!!!!!!!


WARNING: Do not buy this scanner!! It will die on you after the warranty end. Read my review, it will save you an aggravation and lots of money. We purchase the 9800XL with the TDM scanner in April 2005. About six month later the scanner developed a...

Good scans when works

Does not last 3 years


Consumer review by:

Quite possibly the most unreliable LF scanner on the market


I work at a book bindery and we have 6 9800XLs, all have been replaced twice, and soon to be a third time, mostly from them developing scanlines, and we've only had them about a year and a half. Microtek would only allow us to get warranty on the first...

Cheap if you need large format scanning

Cheaply made, customer support is horrible

Consumer review by:

The biggest purchase mistake ever


We have the scanner that we used very lightly for just about 17 month, it start to develop a strip of 1/4" blur on the left side that got larger and now it is 1" wide. Now the "fun" part is Microtek out of warranty policy is exchange for a new one at...

Now, I can't think of any

No repair option, noisy

Consumer review by:

Don't get ripped off!


Loading the drivers is a pain. But, after the drivers were loaded and the color calibration was done, the scanner performed great - for 14 months. We run 5-6 scans a month for printing reasons. After 14 months, the light on the scanner went out. After...

Good scan quality

Hard to set up - short lifetime

Consumer review by:

Expensive,Undependable bad tech support


Large scan area (11"x17"), has alot of image and color correction features

TERRIBLE tech support. Even under warranty, you have to send the unit back to Microtek for service in California AT YOUR OWN EXPENSE, (costs $70 priority mail from NY) and it takes longer time than they claim to process your unit. It is NOT compatible wit

Consumer review by:

Cheapest LF scanner, very poor longevity!


Save your money, it makes that good scanner so much more expensive when you throw this thing off the roof in 4 months.

When it worked, it was great. Apple driver support. Cheapest LF you can find

Same story as the rest - only lasted about 4 months before it blew out capacitors. I was able to stretch the lifespan to about 1.5 years after repairing the electronics 3 separate times. Has problems with the multiple interfaces: would work on Firewire...

Consumer review by:



I work as a graphic artist/Tech-in-training for a book bindery, and we have 6 9800XLs all of which have been replaced twice, and soon to be a third time and we've only had them for about a year and a half. They all start developing scanlines and...

A decent LF scanner will cost you twice as much

If it is still working well after having it for a couple of months you are one lucky individual

Consumer review by:

Great - when it was working


We bought two of these for scanning tabloid size documents, and went with this particular one because of its price. We already had two Epson Expression 1640XL's that have been rock solid for years. I won't buy another Microtek product.

Price. Tabloid size.

BOTH of these that I purchased failed within the first 3 or 4 months. The lamp would go out on one, and the other one was not recognized by any computers we hooked it up to. Both were RMA'd within the first year and repaired. Shipping to them is at...


Product Specifications

The ScanMaker 9800XL is Microtek's member of the A3 scanner family designed on the success of the ScanMaker 9600XL with greatly improved specifications and connectivity. The large 17" x 12" scanning area combined with a very high 1600 x 3200 dpi resolution covers almost all reflective scanning requirements. The improved optional transparency adapter now offers a very large 16" x 12" scan area and the maximum density of 3.7D. The scanner captures huge amounts of subtle highlight and shadow details, with accurate color values, thanks to the 48-bit CCD sensor and the inclusion of multi-sampling. The transparency adapter option also includes a set of film templates for 35mm slides, 35mm strips, medium format film and 5" x 4" film. Extra holders make this the perfect scanner for producing large contact sheets with the ability to deliver high-quality final scans too. To cover almost all connectivity requirements, three interface options are included as standard, FireWire, SCSI-2 and USB 1.1. A PCI FireWire card for Windows and cable, plus a USB cable are also included. Windows NT users can also use this scanner with the addition of a SCSI card and cable. The ScanMaker 9800XL includes a powerful software suite. Adobe Photoshop Elements, LaserSoft SilverFast Ai 5.5 (IT-8), ABBYY FineReader Sprint OCR and Ulead PhotoExplorer are all included for both MacOS and Windows. Windows users can also benefit from the ScanWizard Pro Network Scanning solution that allows several PCs to share this scanner over a local area network.

Dimensions & Weight



Compatibility:Mac / PC
Packaged Quantity:1
Product Line:Microtek ScanMaker


Microsoft Certification:Certified for Windows Vista
Vista Certification:Certified for Windows Vista


Color Depth:48-bit color
Document Feeder Type:Manual load
Form Factor:Desktop
Grayscale Depth:16-bit (64K gray levels)
Input Type:Color
Interface Type:Fast SCSI/IEEE 1394 (FireWire) / USB
Interface Type (2nd):IEEE 1394 (FireWire) / USB
Max H-Optical Resolution:1600dpi
Max Supported Document Size:12 in x 17 in/A3 (11.7 in x 16.5 in)
Max Supported Media Size:12 in x 17 in/A3 (11.7 in x 16.5 in)
Max V-Optical Resolution:3200dpi
Media Feeder Type:Manual load
Supported Document Type:Plain paper/Transparencies / Plain paper / Slides / Film
Supported Media Type:Film / Plain paper / Slides / Transparencies/Plain paper
Type:Flatbed scanner

Service & Support

Type:1 year warranty /2 years warranty

System Requirements

OS Required:Apple MacOS 8.1 / Apple MacOS 8.6 / Apple MacOS 9.x / Microsoft Windows 2000 / NT4.0 / Microsoft Windows 95/98 / Microsoft Windows 98 Second Edition / Microsoft Windows Millennium Edition / Microsoft Windows XP/Apple MacOS 8.6 or later / Microsoft Windows 95/98/ME/NT/2000/XP