Pacific Image PrimeFilm 1800AFL Scanner

I'm surprised to hear that some people had negative comments about Pacific Image customer support. Their website offers updated downloads including a PDF of each model's manual. I have never had trouble with my scanner so I had no reason to contact...

Color cast is always off; editing software is clunky; levels adjustment is incredibly clumsy; scanner is prone to crashing (all the time); scanner won't calibrate properly for film strips. I have wasted an unbelievable amount of time trying to scan...

Reading some of the below reviews, I am reminded with I use a Mac: things usually work. The PF1800 is actually a good, not outstanding, scanner. I am scanning all my Dad's slides in and it produces good, easy to use results. I use about 1200 to...

I only have a few things to say about the scanner and the company. Pacific Image as a company is terrible! They have no support and they don't care. This is the poorest example of a scanner I've ever used. Please take my advise and look eleswhere.

What a joke Pacific Image's customer support is. No help, all they say is we are aware of the issues. This was over a year ago. You have been warned.

It could have been blind faith, however I was disappointed that I couldn't get past the software. Did every thing as instructed and my PC was minimum plus. Still could not get things working.Tech support not too helpfull.Ended up returning both the...

I'VE TRIED THIS UNIT WITH FAIR/POOR RESULTS. ALL OF PACIFIC IMAGE SCANERS I'VE TRIED TEND TO OVER EXPOSE OR REQUIRE A PHOTO EDITING PROGRAM TO "CORRECT COLOR". I CURRENTLY HAVE THEIR 1800U MODEL. IT'S GOING BACK! (P.S. I SEE LARGE QUANTITYS OF THEIR...

The scanner is just the size of a book only a bit thicker. Very simple USB connection. The software install was a breeze. Will certify that it works perfectly on a Windows XP machine with a lot of other devices and software. Scanning results were very...