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Philips Saeco RI9373

203 reviews

Apr, 2025

Positive
performance (35)
design (14)
usability (13)
price (10)
durability (5)

Negative
noise (9)
capacity (4)
size (3)

General overview
Price comparison

alaTest has collected and analyzed 203 reviews of Philips Saeco RI9373. The average rating for this product is 3.9/5, compared to an average rating of 4.0/5 for other products in the same category for all reviews. People really like the maintenance and design. The usability and price also get good reviews. There are some critical comments about the capacity and size. Views are divided on the durability.

performance, price, usability, design, maintenance

noise, size, capacity

We analyzed user and expert ratings, product age and more factors. Compared to other products in the same category the Philips Saeco RI9373 is awarded an overall alaScore™ of 81/100 = Very good quality.

Review analysis

(Based on 203 reviews)

1 expert reviews

User Reviews

Review Ratings

(46% of reviews)
Show all 5 star reviews (29% of reviews)
Show all 4 star reviews (7% of reviews)
Show all 3 star reviews (5% of reviews)
Show all 2 star reviews (12% of reviews)
Show all 1 star reviews

Features

performance
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price
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usability
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design
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durability
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Showing 7 review(s)

Expert Reviews User Reviews

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Showing 1 - 7 of 7 Show Reviews: in English | in other languages (196)

Consumer review (newegg.com)

GREAT CUSTOMER SERVICE

AMAZING CUSTOMER SERVICE!

STUNNING Customer Service....was missing a critical part (see previous review)...called Customer Service...talked to Ashley who found the part number and verified it was in stock and had it shipped that day (today). I should have my part soon and...

Well...the plastic water tank seems fragile

Aug, 2014

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Consumer review (newegg.com)

GREAT CUSTOMER SERVICE

AMAZING CUSTOMER SERVICE!

Well...the plastic water tank seems fragile.

Aug, 2014

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Consumer review (newegg.com)

Missing Critical Component

Arrived without the ground coffee Filter/Insert part #11...this is critical for use...will see what their customer support/service is like on Monday

The frame is well built

water tank is thin plastic and fragile

Aug, 2014

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Consumer review (newegg.com)

Missing Critical Component

Arrived without the ground coffee Filter/Insert part #11...this is critical for use...will see what their customer support/service is like on Monday

The frame is well built

water tank is thin plastic and fragile.

Aug, 2014

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Consumer review (newegg.com)

Outstanding Durability

With annual maintenance, I have been using the original "saeco classico" stainless since 2004, (I do the maintenance myself). Overheated the pump once, but took apart the pump, and its a simple plastic ball that cleaned/polished with toothpaste and...

Pressure Portafilter accumilated coffee deposits, somewhat difficult to clean if not flushed with water after every use. No Pressure/Temp Gauges. (but could upgrade yourself IF! handy) No separate boiler for steam.

Dec, 2012

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Consumer review (newegg.com)

Great espresso machine!

I have been through several other brands of espresso machines. This is the one trust me. It works great and make excellent espresso.

Good pump, makes a great espresso. Good Crema. Bought one when it first came out and never turned back.

A little on the small side physically but it makes up for it elsewhere.

Nov, 2012

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Consumer review (newegg.com)

re: Saeco machine

I have owned mine for the past 2 years and made 2 coffees per day, I would average the number to 700 espressos so far. The machine paid itself back vs. the overpriced Starbucks ones. It is fun to try different coffee blends. My favorite is Costco's...

Makes good espressos, reliable, easy to clean. The construction is solid.

- The light to allow the operation comes on quick, if used immediately the coffee will be warm - give it another 3-5 minutes before making an espresso, it will be hot. - Makes loud 'tractor' noises while working, the upper tray is somewhat loose making...

Nov, 2012